Question 1

What is MetreMate?

Accepted Answer

MetreMate is a browser-based tool that lets you measure construction PDF plans (lengths, areas, perimeters, and counts) without any downloads or installations.

Question 2

Do I need to install anything?

Accepted Answer

No. MetreMate runs entirely in your web browser. Just sign up, upload a plan, and start measuring.

Question 3

Is there a free plan?

Accepted Answer

Yes. MetreMate offers a free plan with limited projects so you can try it before committing. No credit card required.

Question 4

What file types can I upload?

Accepted Answer

MetreMate supports PDF plans. Upload your architectural, structural, or site plans and start measuring immediately.

Question 5

How do I set the scale on my plan?

Accepted Answer

Use Manual Scaling: click two points on your plan where you know the real-world distance, enter that distance, and MetreMate sets the scale for everything automatically.

Question 6

Can MetreMate detect the scale automatically?

Accepted Answer

MetreMate can suggest scale values based on text found in your PDF. You can accept a suggestion or set the scale manually for full control.

Question 7

What if my plan doesn't have a scale bar?

Accepted Answer

No worries. Use any known dimension on the plan (a door width, a room length, or a grid spacing) to set the scale manually.

Question 8

What is snapping?

Accepted Answer

Snapping automatically locks your cursor to endpoints, corners, and intersections on both your markups and the PDF content itself. This makes measurements faster and more accurate.

Question 9

How accurate are the measurements?

Accepted Answer

Measurements are as accurate as the manual scaling and the precision of the original plan. MetreMate has fixed high-DPR display errors and includes endpoint snapping for pixel-perfect accuracy.

Question 10

Can I snap to existing markups?

Accepted Answer

Yes. MetreMate snaps to your existing markup endpoints as well as detected PDF content like corners and intersections.

Question 11

What can I measure?

Accepted Answer

Lengths (linear), areas (polygons), perimeters, and counts. Perfect for takeoffs, quoting, and site planning.

Question 12

Can I organise my measurements?

Accepted Answer

Yes. Use layers to group, name, and colour-code your measurements. The details panel shows values and lets you manage everything easily.

Question 13

Can I export my measurements?

Accepted Answer

Export functionality is on our roadmap. For now, you can view all measurement values in the layers panel.

Question 14

How many projects can I create on the free plan?

Accepted Answer

The free plan includes a limited number of projects. Upgrade to Pro for unlimited projects and plans.

Question 15

Can I share projects with my team?

Accepted Answer

Yes. Project sharing is on every plan, including Free. Shared projects land in the other person's Shared with me, and they need a MetreMate account. For a team workspace where everyone has their own login, use the Team plan.

Question 16

Is there a limit on plan uploads per project?

Accepted Answer

No. All paid plans include unlimited plan uploads per project.

Question 17

Which plans include team features?

Accepted Answer

Team features are on the Team plan, billed per active seat. Free and Pro are single-user plans.

Question 18

How do team workspaces work?

Accepted Answer

Create a workspace, invite team members by email, and share projects. Each member can view and edit shared projects based on their assigned role.

Question 19

Can I set permissions for team members?

Accepted Answer

The account owner manages the team's seats and each member's role. Everyone has their own login, and you can see who worked on what.

Question 20

How many team members can I invite?

Accepted Answer

On the Team plan you add the members you need and pay per active seat. The account owner manages the seats.

Question 21

What plans are available?

Accepted Answer

MetreMate has three plans: Free, Pro, and Team (billed per active seat). See the pricing page for current prices and billing details in your region.

Question 22

Can I cancel anytime?

Accepted Answer

Yes. Cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.

Question 23

Do you charge GST?

Accepted Answer

Yes, GST is applied for Australian customers as required by law.

Question 24

How do I get an invoice?

Accepted Answer

Invoices are automatically generated and available through your account billing settings.

Question 25

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. Switch between plans at any time from your account settings. Changes take effect at your next billing cycle.

Question 26

Is there an Enterprise plan?

Accepted Answer

Not at the moment. Larger teams use the Team plan, billed per active seat. Contact us if you need something different.

Question 27

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest. We use industry-standard security practices to protect your plans and measurements.

Question 28

Where is my data stored?

Accepted Answer

MetreMate data is hosted on secure cloud infrastructure, and your plans are never shared without your permission. Ask us if you need to know the hosting region for a tender or contract.

Question 29

Do you share my data with third parties?

Accepted Answer

No. We never sell or share your data. See our Privacy Policy for full details on how we handle your information.

Question 30

Can I delete my data?

Accepted Answer

Yes. You can delete individual projects at any time. To delete your entire account and all associated data, contact support or use the account settings page.

Question 31

Is MetreMate GDPR compliant?

Accepted Answer

Yes. We follow GDPR principles including data minimisation, right to deletion, and transparent data handling. See our Privacy Policy for details.

Question 32

Does MetreMate have an API?

Accepted Answer

There's no public API at the moment. Contact us if you'd like one.

Question 33

Can I integrate MetreMate with other tools?

Accepted Answer

MetreMate doesn't connect to other tools yet. Tell us which ones you'd like.

Question 34

Can I export data to Excel or CSV?

Accepted Answer

Not yet. You can export marked-up plans as a PDF on every plan, and as PNG or SVG on Pro and Team.

Question 35

Is there a webhook system?

Accepted Answer

Not yet. Contact us to talk about your integration needs.

Question 36

Does MetreMate work on mobile?

Accepted Answer

The marketing site is fully mobile-friendly. The measurement editor is best experienced on desktop. Tablet optimisation is coming soon.

Question 37

Which browsers are supported?

Accepted Answer

MetreMate works in all modern browsers: Chrome, Firefox, Safari, and Edge.

Question 38

How do I get help?

Accepted Answer

Visit our in-app support portal for FAQs and guides, or use the contact form to reach our team directly.

Question 39

How quickly do you respond to support requests?

Accepted Answer

Pro and Team get priority email support, with a response within 24 hours. Free plans get community support on a best-effort basis.

Question 40

Do you offer onboarding or training?

Accepted Answer

Every user can use our help guides and the Resources section. Contact us if you get stuck.

Frequently asked questions

General

Getting Started

Scale & Setup

Snapping & Accuracy

Measurements & Tools

Projects & Limits

Team & Collaboration

Billing & Pricing

Security & Privacy

Integrations & API

Devices & Browser

Support

Ready to measure smarter?