MetreMate

Support

How can we help?

Find answers, get in touch, or access in-app support.

Need a hand with MetreMate? Whether you have a question about measuring a plan, hit a snag, or want to suggest a feature, we are here to help. Browse the FAQs for quick answers, send us a message, or open the in-app support portal for help while you work. Pro and Team plans get priority email support with a reply within 24 hours; Free plan support is best effort.

Knowledge Base

Browse guides and FAQs for common questions.

View FAQs

Contact Us

Send us a message and we'll get back to you. Priority replies for Pro and Team plans.

Contact Form

In-App Support

Access the full support portal from within MetreMate.

Open Support Portal

Getting started

Your first plan, step by step

Most questions are answered by the tool guides. Start with scale, because every measurement depends on it.

  1. 1Auto Scale Upload a plan and it detects the scale for you.
  2. 2Manual Scaling Set the scale by hand on scanned or unusual plans.
  3. 3Measure Nail any length straight off the plan.
  4. 4Area Trace rooms and slabs for instant areas.
  5. 5Count Tap to count fixtures and symbols with live totals.
  6. 6Print / Export Clean printouts and exports of marked-up plans.

Support on every plan

Free

Best-effort support

  • FAQs and guides for every tool
  • Email support, answered as quickly as we can
  • In-app Help & Support from the dashboard

Pro and Team

Priority email support

  • Everything on Free
  • Priority email support
  • A reply within 24 hours

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What to include in a support request

  • Your email address associated with your account
  • A clear description of the issue or question
  • The plan file or a screenshot if relevant
  • Steps to reproduce the issue (if it's a bug)
  • Your browser and operating system

Support FAQs

Still need help?

Send us a message. Pro and Team plans get a reply within 24 hours.

Contact Us